Contact Fenlern furniture

Marketing China Office:

7F, Block C, Longjiang Lelong International Creative City, Shunde District, Foshan City, Guangdong Province

Online service:

summer@fenlernfurnitures.com

WhatsApp:

8615915205962

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What quality control measures are applied in material selection?

Five-tier quality control system: 1) Supplier qualification audit (<15% pass rate) → 2) Spectroscopic testing of raw materials → 3) Batch sampling inspection (AQL 1.5 standard) → 4) 48-hour environmental simulation testing → 5) Annual third-party audits (SGS/BV).

What after-sales service guarantees are provided?

Our "135 Rapid Response Protocol" ensures: 1-hour issue confirmation → 3-hour technical diagnosis → repair/replacement within 5 business days. All products come with a 5-year warranty (structural components 10 years). 47 global service centers maintain 98% spare parts availability.

How long does the customization process for office furniture take?

The standard customization process takes 20-25 working days: 3 days for site survey → 5 days for conceptual design (with 3D renderings) → 7 days for structural optimization → 5 days for material confirmation → 5 days for production scheduling. Expedited projects can be completed in 12 days with a 10% rush fee.

Do products meet international environmental and safety certifications?

All products comply with ISO 9001, BIFMA, and GREENGUARD Gold certifications. E0-grade core materials limit formaldehyde emissions to ≤0.03mg/m³ (surpassing China E1 standards). Metal components pass 72-hour salt spray tests, backed by a 10-year structural warranty.

What is the production capacity for large-scale orders?

Our 40,000㎡ facility with German Homag production lines delivers 3,000 workstations daily. ERP+MES systems enable digitalized management, with standard orders completed in 15 days and expedited orders in 7 days. Global logistics cover 100+ countries, supporting DDP/FOB terms.

How does product design balance innovation and practicality?

Our dedicated R&D institute invests 15% of annual revenue in innovation. Designs integrate ergonomics, smart technology, and spatial aesthetics, optimized through user behavior analytics. All prototypes undergo 3 testing phases and require feedback from 50+ clients before mass production.

What is the company's core competitive advantage?

With 20 years of expertise in commercial office furniture R&D and manufacturing, Fenlern Furniture operates a 6,000㎡ flagship showroom and 40,000㎡ modern production base. Over 300 design patents guarantee original designs meeting global standards. We deliver end-to-end solutions from space planning to product implementation, creating efficient and ergonomic workspaces.

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